Privacy Policy

We respect your privacy and only use your information to respond to enquiries, provide services, and improve our customer support.

Information we collect

We may collect your name, phone number, email address, and service details you provide.

How we use your information

Your information is used to contact you, confirm bookings, and provide requested services.

Data controller

Clearflow Drains is the data controller for this website. If you have questions about how we use your data, please contact us via the contact page.

Lawful basis

We process your enquiry details to respond to requests and provide services (performance of a contract or pre-contract steps). We use analytics only with your consent.

Cookies and analytics

We use essential cookies required for the site to function. With your permission, we use analytics cookies to understand how visitors use the site and to improve our services.

Google Analytics 4

If you consent to analytics cookies, we use Google Analytics 4 to collect aggregated usage data such as page views and interactions. We do not use analytics data to identify you and we do not enable ad personalization. We use Google Consent Mode to control analytics based on your preferences.

International transfers

Analytics data may be processed by Google in countries outside the UK/EU. Google uses appropriate safeguards for such transfers.

Retention

Enquiry data is kept only as long as needed to respond and deliver services. Analytics data is retained for the period configured in our Google Analytics 4 settings.

Your choices

You can change your cookie preferences at any time via the cookie settings link in the footer.

Contact

If you have questions about this policy, please use the contact page.