Terms of Service

These terms explain how we work with customers and how our services are provided. If you have any questions, please contact us before booking.

Quotes and pricing

We provide clear quotes before work begins. Any additional work will be agreed in advance.

Appointments and access

Please ensure safe access to the property and any relevant drains or inspection points.

Emergency call-outs

We aim for rapid attendance, but arrival times can vary due to traffic and current demand.

Liability

While we take reasonable care, we are not liable for damage that is the result of pre-existing defects, hidden issues, or the condition of the drainage system.

Payments

Payment is due on completion of the work unless otherwise agreed in writing.

Contact

For questions about these terms, please use the contact page.